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Frequently Asked Questions
Q:
What is AuralSolve Inc. and What kind of Mac Help service do you provide?
A:
Here at AuralSolve Inc., we have experienced Mac Help telephone support specialists available to take your call and help you with your Apple Macintosh computer. Have you run into an issue with your Apple computer that you can´t seem to fix? Are you new to Apple computers and need Mac Help assistance with a particular how-to question? In either case, we´re here to lend a helping hand!
Q:
How does your Mac Help Phone Support service work?
A:
If you have an issue with your Mac computer that you need fixed or a how-to question that you want answered, all you need to do is give us a call for Mac Help. Our friendly and knowledgeable Mac Help telephone support specialists will spend approximately 5 minutes with you in an attempt to diagnose whether or not we can actually assist you over the phone. If we determine that we can provide Mac Help to resolve the issue with your Apple computer, and you want to proceed with our guidance, your credit card will then be required.
Q:
How can I contact you for your Mac Help Phone Support service?
A:
You can reach us by calling our main AuralSolve Toll Free Mac Help telephone number at 1-888-880-7556.
Q:
What kinds of Payment methods do you accept?
A:
At this time, we currently accept payment for our Mac support services by credit card. We accept both Visa and Mastercard.
Q:
How much do you charge for your Mac Help service?
A:
At AuralSolve Inc., we charge customers for our Mac OS X Support services on a per-issue basis. For complete details on our current Mac Help pricing rates and how our Mac Help service works, please take a look at our Mac OS X Support Pricing Chart.
Q:
When does my Mac Help Phone Support time officially start?
A:
Your Mac Help Phone Support time begins once we have gained agreement on your issue (up to 5 minutes at the start of the call). At that point, you will need to provide your credit card before we can provide our Mac Help assistance.
Q:
If my issue is not resolved over the phone, what else can you do for me?
A:
We can direct you to a third-party Mac Help service, which may offer additional assistance beyond our scope of support.
Q:
Why should I choose AuralSolve Inc. over other Mac OS X Support services?
A:
We offer Quality and Friendly Mac Help Phone Support at a fraction of the cost of our competitors. In addition, our hours for Mac Help support are very convenient and our Mac Help technical specialists are very knowledgeable. In addition, if you have previously spoken to one of our Mac Help specialists and wish to speak to the same Mac Help person again in the future, we´ll do our best to reconnect the two of you.
Q:
What kinds of Apple Macintosh computers do you support?
A:
We currently provide Mac Help support for troubleshooting a wide-range of both desktop and portable Apple computers. This includes, but is not limited to, the following types of Apple systems: Macbook*, Macbook Pro*, Macbook Air*, Mac Mini*, iMac* and Mac Pro*.
Q:
Are you able to provide Mac Help for other Mac products besides Apple computers?
A:
At this point in time, our main focus is on providing Mac Help telephone support for Apple Macintosh computers.
Q:
Can I expect that my issue(s) will be fixed?
A:
As you may know, Mac computer issues can vary from being extremely simple to incredibly difficult. However, we will do our best to provide Mac Help in order to resolve your issue, as customer satisfaction is one of our top priorities.
Q:
At times, I´m directed to voicemail when I call AuralSolve´s phone number.
A:
At certain times during the day, all of our Mac Help technical specialists may be busy assisting other customers, as we want to provide quality, personalized Mac Help assistance to everyone. If you can´t reach us, please leave a message on our Mac Help voicemail system with your name, telephone number and a good time to reach you. We will then attempt to call you back at your scheduled time to offer our Mac Help troubleshooting assistance.
Q:
Can I call you from anywhere in the world and get support?
A:
At this point in time, we only provide Mac Help to customers calling from the United States and Canada.
Q:
What should I do if a hardware repair is required?
A:
If after troubleshooting your Mac computer issue, we determine that a hardware repair is required, our Mac Help specialists will direct you to a third party service who can help to repair your Apple computer.
Q:
What happens if I´m disconnected while speaking to one of your Mac Help support specialists?
A:
An attempt to call you back immediately by the Mac Help specialist you were speaking with will be made. If the reconnection attempt is unsuccessful and you have voicemail, a message will be left. Any remaining unused minutes of your Mac Help Phone Support Time will be available when you call back, provided that it is within one (1) week of the disconnection.
Q:
Can you reconnect me with the same Mac Help support specialist I spoke with during my previous call?
A:
An attempt to call you back immediately by the Mac Help specialist you were speaking with will be made. If the reconnection attempt is unsuccessful and you have voicemail, a message will be left. Any remaining unused minutes of your Mac Help Phone Support Time will be available when you call back, provided that it is within one (1) week of the disconnection.
Disclaimer: Macbook, Macbook Pro, Macbook Air, Mac Mini, iMac and Mac Pro are registered trademarks of Apple Inc.